Ecoclean Northwest - I Knew We Could Do It Better!
The concept is simple enough: you deliver superior service, you increase customer satisfaction. But when I started in the pressure washing industry, what I found was an inconsistency of knowledge, subpar equipment, and lack of attention to detail. I knew that it could be done better.
The Customer Always Comes First
At Ecoclean Northwest, our mission is to provide the best pressure washing in the industry by paying close attention to the little things that often get missed. For us, the customer always comes first, so special requests, difficult projects, and going the extra mile are our specialties.
Our mission is to make Ecoclean Northwest a household name, synonymous with excellence in exterior cleaning and customer satisfaction. We don’t just make claims - we make customers ecstatic!
Complete Transparency in Pricing and Competitive Rates
Ecoclean Northwest’s business model was about more than throwing a pressure washing machine into a truck and calling ourselves professionals. We continually strive to provide the best service in the industry, while maintaining complete transparency in pricing, offering competitive estimates, and always putting the customer first.
Most of Our Business Comes From Repeat Customers and Referrals
Our commitment to state-of-the-art pressure washing equipment, continuing education, and willingness to go above and beyond is why most of our business comes from repeat customers and referrals. We believe that our customers’ reviews and ratings are a testament to how well we do what we do.
The owner James Chen was born and raised in Puyallup, WA. His father owned and operated a business out of downtown for 20+ years. Ever since he was young, his dream was to follow suit and run a business in his hometown.
When he created Eco Clean Northwest, he started with a pressure washer and a truck. He quickly realized what efficiency meant and got to work as his eye for details required equipment that matched. Through constant reinvestment into tools, equipment, training, and self-development, the company is what it is today and continues to grow. This is his obsession.
Having high standards for hiring employees, professional uniforms, developing an amazing company culture, and constant training are all part of the package in delivering a high-quality service. The goal then and now is to build a company that gives customers the best experience, satisfaction, and exterior cleaning you can find.
When he’s not busy obsessing over the business, you can find him with his two Shiba Inu dogs, Yuki and Mochi. His family is everything to him. In his spare time, James loves exploring the Northwest from our cities to the wilderness. Get him talking about cars, engineering, architecture, business, or life and you’ll have peaked his interest. His passion is hard to stop. Throw good food in the mix and you’ve got a happy man.